have questions ?

Our FAQs are divided into sections by product type, and step in the process. Click to expand each section. If you have any additional questions, feel free to reach out to us.

Our standard lead times vary depending on the type of sign

  • Cut Metal or Cut Acrylic Logo – 10-12 working days
  • Panel signs – 10-20 working days
  • Etched glass signs – 10-15 working days
  • Backlit lobby signs – 20-30 working days

Rush production options are available.

We are happy to try to accommodate rush orders on custom office signs, if possible. Please give us the date you need the signage in hand, or installed, and we will try to accommodate. Also please fill out the quote form with your exact details before calling. Rush production fees will apply. Expedited, overnight and 2-day, shipping options are also available.

Please note that production time begins upon payment in full and an approved proof. If you approve it late or need changes, we can not guarantee the date we promised.

 We typically refer to size of a office lobby sign as the “overall length”, for example 4 feet long, 5 feet long, 6 feet long, etc. We will scale the height based on that, proportional to your logo.

The overall length is best approximated by taking a measuring tape and some masking tape into the reception area or wall, actually putting the masking tape on the wall, and then trying to visualize the appropriate size. (If possible, send us your wall image with the masking tape on — that will help us guide you.)

It is also a matter of personal preference. Some clients want the logo to be larger and more prominent. Others want it smaller, and more subtle. One rule of thumb is to leave enough space on each side of the logo. For example, if your wall is 10 feet wide, a 6 foot logo would give you a 2 feet of space on each side, which would look terrific.

We need you to give us the overall length to provide a quote.

We need your logo file in a clean, outlined vector AI or EPS or PDF format for production.

However, a .JPG or other format is fine for quoting purposes.

For production purposes, a JPG or other bitmap format won’t work. Copying the logo from your website won’t work. Simply saving a JPG as an eps won’t work either. We need the actual paths to cut the shapes which is provided in a vector file.

Typically, the original designer or your marketing department will have this file. If you don’t have it, we can recreate it for a fee.


While some sign companies offer free designs with their quotes, we feel that they are frequently very basic designs without much creative effort put into them. At Office Signage, we have some of the best artists in the industry and are confident that our layout work will be superior. Once you place your order with a deposit, we will work with you on the layout until you are happy with it.

A basic rule is that 2″ letters are readable from 10-15 feet away. Then, add one inch to the letter height for every 20 feet of distance they need to be read from. Obviously, if you can fit a larger letter size on your wall or building, they will be easier to read.

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Location :

Sandton, Johannesburg, South Africa

Email :

Phone :

073 625 5637

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